Frequently Asked Questions

You must be upgraded to My Dental Clinic Plus in order to sync and access your data to another device.
Just download the app to your other device and log in using the same email address and password.

Your account must be upgraded to My Dental Clinic Plus in order to sync and access your data to the Web version.
Simply go to this link https://www.dentalclinicapp.com/login to start syncing data to the web version.

Your password must be a minimum of 6 characters and should contain at least 1 uppercase, 1 lowercase, 1 numeric and 1 special character.

Yes! If you are upgraded to My Dental Clinic Plus, you can sync and access your data on both web/desktop and mobile app versions but you have the option to just use one as well.

Please refer to this link Data Security to know how we handle and protect your data.

Yes. This is available for web version users under a multi-dentist function plan. You can add up to 4 additional dentists users and a secretary user.

This is available for web version users under the single-user plan. Go to the menu and click Manage Users and then click User’s List. Then click Add User and tagged it as Secretary access level.

My Dental Clinic has translations for English, Arabic, Portuguese, Spanish and Russian languages.

Yes, if you are an upgraded account. Your data is automatically saved in My Dental Clinic server and you are assured that your data is safe when anything happens to your mobile device or your account.

Note: Users under the Free version only save data on their mobile phones. If the device is lost or stops working, My Dental Clinic cannot retrieve any data.

My Dental Clinic App is compatible with the Android and iOS platforms.

1. For Android, At least Android 5 and above. 2GB RAM

2. For IOS, At least iOS 10

Open the app and go to the menu and look for Backup. You can back up your data on your phone’s memory or on your own cloud storage like Gdrive, Icloud, Dropbox, etc.